Ordering & payment

Please contact Customer Service at support@komono.com as soon as possible in order for us to change or cancel your order.

From Monday to Friday, orders confirmed before 8 a.m. (CET) are handled during the upcoming 24 hours. You will receive a tracking number by the end of the business day when your order has been shipped.

Please contact us if you have not received your tracking number. We’ll provide you with one, if your order has been shipped out already. If you have any questions regarding the delivery of your order please contact our customer service team at support@komono.com.

Please note all holiday deliveries are guaranteed on European orders if placed by December 16th.

We offer the following payment methods: Visa, MasterCard, Maestro, Bancontact & PayPal.

We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. Komono does not store card numbers after the transaction has been completed.

Shopping for someone else but not sure what to buy them? Make them happy with a KOMONO Gift Card. These gift cards are delivered by email and contain instructions to redeem them at checkout. (These are nonrefundable and nonreturnable)

Your credit card might be refused for any of the following reasons:

• The card may have expired.
• You may have reached your credit limit. Contact your bank to check you have not exceeded the authorized purchase limit.
• You may have entered some information incorrectly. Check you have entered all the required fields correctly.